A Bengaluru woman's social media post went viral as she shared her detailed experience as a Blinkit delivery agent for a day. In her post, she mentioned that she took this initiative as she wanted to understand how Blinkit’s whole system works. Not just this, her post also grabbed the attention of CEO Albinder Dhindsa and Blinkit's Chief Technology Officer (CTO) Sajal Gupta.
In a series of thread, Sneha, who became a Blinkit delivery partner made several deliveries in Indiranagar. Though she found the experience rewarding, earned some money and learned about the delivery process, she has also suggested the platform's product team to revisit their app to make some improvements.
She wrote, “Signed up to be a Blinkit delivery partner and delivered few orders around indiranagar today. and damn it was amazing. earned some money, talked to few riders. got to know how the whole system works. but blinkit product team ig it's high time for you revisit the app.”
In her post, she also highlighted about the false information about earings she received on SMS. She said, “This whole message is too gimmicky can you please don't give hope or false information to the riders. After I delivered few orders I just know how hard it is to earn 50000 and yes where is my bonus 2K didn't see how to get it or any term and conditions.”
She pointed out the lack of proper seating areas and drinking water facilities for riders.
Her post went viral on X and garnered over 1 million views. Users praised her for her detailed insights.
One user wrote, “Nice job. working with Zomato on sunday is quite beneficial. I earned 2300 the last time I worked.”
Another added, “Damn!!!! This is so good observation. Curious what made you try this in the first place? And now I want to try out the Zepto thing to compare the same”
“Thanks for sharing a constructive approach in the thread”
“Good insights. I also tried to register as a delivery partner but it was asking for 1200 which is 300 more than of you. How does this cost is calculated.”
“Well done on showing out the process. Also, as you rightly said earning 50k/month at the beginning itself gives kinda a false hope. I hope people are able to earn this much, but it all depends on the frequency of the deliveries and so many other factors,” some other user wrote.
One user said, “This is op. Going through entire life cycle of the delivery partner..insane”
“This level of curiosity and commitment to that curiosity. And she did so without much explanations into why she did it thereby not condescending upon the real deliverers. So Classy.”
“A weekend spent for a cause. so proud of you”
CEO Albinder Dhindsa thanked Sneha for the feedback and wrote, “Good points here. We will pick these up, fix and report back soon.” CTO Sajal Gupta appreciated her input and also added that after her feedback “they have made improvements to the onboarding experience.”
Listing out five changes, Gupta wrote, “Our illustrations on the app are now inclusive. We will keep working to make ground reality also the same." He also added, “The seating area has been upgraded. We will make this the standard across stores.”
