Jio launches ’Phone Call AI’ with feature to record, transcribe and translate calls at RIL AGM 2024; check details

Reliance Industries Chairman Mukesh Ambani on Thursday, August 29, unveiled the Jio Phone Call AI feature, which will allow users to record, transcribe, and translate phone conversations.

According to Jio, the new groundbreaking feature would enable users to leverage artificial intelligence with every call, enhancing communication, accessibility, and collaboration.

Announcing the new feature at the 47th Annual General Meeting of Reliance Industries in Mumbai, Reliance Jio Infocomm Limited (RJIL) Chairman Akash Ambani said, “Excited to talk about a new service that we are developing, that makes using AI as easy as making a phone call. We call this service Jio Phonecall AI, which lets you use AI with every phone call.”

"Jio Phonecall AI can record and store any call in Jio Cloud and automatically transcribe it, which means automatically convert it from voice to text," Akash Ambai said.

"It can also summarise the call and even translate it into another language. This allows anyone to easily capture and access important voice conversations, making them searchable, shareable, and understandable across languages—all with just a few clicks," he added.

With this new feature, Reliance Jio is aiming to make artificial intelligence as easy as dialling a number.

Akash Ambani noted that the company would provide a dedicated phone number enabling users to add to any call, just like adding another participant.

'Phone Call AI' features:

Through 'Phone Call AI', Reliance Jio offers the following features:

a) Call recording and storage: The 'Phone Call AI' will automatically record and store phone calls in the Jio Cloud which would provide users with easy access to their past conversations.

b) Transcription: The new feature will help users convert voice into text in real-time. This allows users to refer back to important details without replaying the call.

c) Call summarisation: It will help users summarise conversations and help users quickly understand the key points of any discussion.

d) Transcription: Reliance Jio's 'Phone Call AI' provides AI support in multiple languages, thereby allowing users to translate conversations instantly.

How to use 'Phone Call AI'?

1) To make use of the new feature, users will have to add the JioPhonecall AI number-1-800-732673-during an ongoing call. Once they hear a welcome message, they will have to press #1 to start recording and transcribing the call.

2) The 'Phone Call AI' has a feature to listen and convert spoken words into text during a conversation. To maintain transparency during calls, the feature periodically announces to the caller that the call is being recorded.

3) When a user wants to pause transcription, they need to dial #2 and resume #1. After the call, the user can end the AI phone call process by pressing #3.

4) The 'Phone Call AI' will save all recordings, transcriptions, summaries, and translations in Jio Cloud, which Jio claims, are secure and accessible at all times.

'Phone Call AI' -- JIO Cloud integration:

Jio users can store their phone call recordings, real-time recordings, and transcriptions in Jio Cloud. Jio users' data, including call recordings, transcripts, summaries, and translations, will be securely stored in Jio Cloud.

Reliance Jio also announced that it would offer 100 GB of free cloud storage privacy and security features to its users under Jio's Welcome Offer. In Jio Cloud, users can also store photos, videos, and documents.

With inputs from tech reporters.