Paytm begins user migration to new UPI IDs; here is how it will affect you

After the Paytm Payments Bank crisis, Paytm's parent firm One 97 Communications Limited (OCL) began the migration of its customers to other payment service provider banks (PSBs). The migration process was initiated after receiving a green signal from the National Payment Corporation of India (NPCI), the company said in a statement on Wednesday.

Under the new process, Paytm customers will be transferred to partner payment service provider (PSP) banks including Axis Bank, HDFC Bank, SBI and Yes Bank. 

“Following NPCI's approval on March 14, 2024, to onboard OCL as a Third-Party Application Provider (TPAP) on the Multi Payment Service Provider API Model, Paytm has expedited the integration with Axis Bank, HDFC Bank, State Bank of India (SBI), and YES Bank. All four banks are now operational on the TPAP, streamlining the process for Paytm to shift user accounts to these PSP banks,” the company said in a stock exchange filing.

What has changed for Paytm users?

Once a Paytm user has been migrated to another partner payment service provider bank, then the present UPI ID with ‘@paytm’ of these users will change to a new UPI ID with any of the four IDs: @ptsbi, @pthdfc, @ptaxis and @ptyes.

RBI's action on Paytm Payments Bank

Paytm has initiated migration on third-party application providers after the Reserve Bank of India asked Paytm Payments Bank Limited to stop accepting deposits or top-ups in any customer accounts, wallets, FASTags, and other instruments after March 15. The direction came after the central bank found irregularities and non-compliance in payments. 

Paytm has tied up with certain banks to continue its function after the deadline. It has joined hands with Axis Bank, Yes Bank, SBI and HDFC Bank as its PSP banks.